小草影院

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Help Desk

Located on the first floor of Math and Computer Science Room 103, the IT Help Desk at 小草影院 exists to respond to your technology issues and requests, as well as schedule necessary service.

To submit a request, click the button below.

Submit a Help Desk request

Service Eligibility

Help Desk services are available to all current 小草影院 students, faculty, and staff. We cannot assist the general public with technical support issues.聽If you call the Help Desk, please be prepared to supply your full name and 小草影院 ID number (listed on your 小草影院 BearCard).聽If you visit us in person at Math and Computer Science Room 103, please be prepared to show us your 小草影院 BearCard.

Passwords

Your 小草影院 password must be changed every 90 days or it will expire. You will receive warnings via your 小草影院 email account every day beginning 14 days in advance of your password expiring.

If your 小草影院 password does expire, you have three options for resetting it:

  1. Change your password anytime by visiting .
  2. During business hours, visit the IT Help Desk in person with your 小草影院 BearCard.
  3. During business hours, call the IT Help Desk with all of the following information available:
    • your full name
    • your 小草影院 ID number (on your BearCard)
    • your date of birth
    • the last four digits of your social security number

For security reasons, any issues regarding passwords are treated differently than normal technical support issues and require additional layers of identity verification. The Help Desk will not reset or supply passwords via email.

Personal Computers

Our services are limited to university-owned technology. Therefore, we are prohibited from working on personally-owned computers and devices. However, we are more than willing to answer questions and recommend solutions for any problems you may have.

Tips When Contacting Us

  • Please describe your issue with as much detail as possible. Non-specific questions like “Why doesn’t the Internet work?” are impossible to answer. The more details you can provide about your issue, the better prepared we are to serve you and resolve your issue.
  • If you are sending information to a particular person at the Help Desk, please specify that person in your message.